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To sustainably develop fundraising
o Consulting on how to build up and further develop a fundraising system
Segmentation (from the analysis of the database and elaboration of segment structure to strategy development, definition of measures and development of key figures and monitoring)
Support with the development of new products, new channels and new business segments
Evaluation of existing fundraising systems (database assessments)
Further development of fundraising software to support fundraising
Selection consulting and result monitoring for fundraising promotions and campaigns
Consulting on the design of tests and test series including monitoring of implementation and interpretation of results
Internal SOS benchmarking and analysis of competitors
Management of platforms to further develop fundraising and the transfer of know-how
Project management, support and cooperation
Evaluation, analyses and research
Application Service Providing (ASP) – fundraising system
Provision of fundraising software and technical basis for operations
Production/Implementation of SOS-specific requirements as add-ons to standard system
Support through hotline, user service with consulting and training
Process optimisation
Consulting on the optimisation of business processes
Support with the implementation of optimised processes
Data services
Data selection
Data processing for promotions and campaigns
Booking services (incoming and outgoing)
Address and data management
Routines for occasion-based support of donors for all channels
Computer centre – applications and system services
Provision and housing of systems
Hosting of systems for central applications
Basic support for SAP systems
Operation and support of networks
IT services
Conception and operation of LAN and WAN
Virtualisation
Server support